Warranty, Service & Long-Term Support
Warranty coverage, repairs, spare parts and first setup help for business customers.
Check the warranty policy and contact equipment support to confirm the repair route for your country.
What warranty applies to LASERWAR equipment?
For a business order, the written commercial warranty specifies the covered models and parts, the term, exclusions and claim deadlines. Ask about batteries and other components separately. Before ordering, have sales confirm the service route for your delivery country, the availability of matching spares and who pays freight in each direction. Existing orders keep their agreed terms. Mandatory consumer rights continue to apply where relevant.
What is covered by warranty service?
Warranty service generally applies to faults caused by manufacturing defects within the warranty period and when the equipment has been used according to the instructions.
Damage caused by misuse, mechanical impact, moisture exposure, unauthorised repair, incorrect charging or violation of operating rules may not be treated as a warranty case.
Where is equipment repair performed?
Contact LASERWAR before sending equipment. Include the order number, model, serial number, fault description and clear photos. Support will advise on diagnostics and, if a return is needed, the service address and packing instructions for your case. For an international return, confirm the shipping costs and documents before dispatch.
Who should I contact if equipment stops working?
If you notice a fault, contact LASERWAR technical support or your sales manager. The specialist will help with initial diagnostics and advise whether the issue can be solved remotely or whether the equipment needs service.
Can I get help with first setup?
Yes. If you have difficulty with the first setup, contact technical support. Specialists can help you check the equipment, understand basic parameters and prepare for your first game.
Can I order spare parts?
Yes. Separate parts and consumables may be available for LASERWAR equipment. The list depends on the model, generation and stock availability. Please confirm the options with sales or technical support.
How can I extend the service life of the equipment?
To keep equipment working longer:
follow the charging rules;
avoid strong impacts and drops;
store equipment in a dry place;
transport equipment in protective packaging;
do not open electronic components unless instructed by support;
check fasteners, wires and connectors regularly;
use the equipment only for its intended purpose.
For players & families
Game basics, safety, clothing and how laser tag works — for players, parents and first-time visitors.
