Warranty, Service & Long-Term Support
Warranty coverage, repairs, spare parts and first setup help for business customers.
Warranty, Service & Long-Term Support
What warranty applies to LASERWAR equipment?
LASERWAR equipment is supplied with warranty coverage. The warranty period and terms depend on the specific product and are stated in the product documents or current sales conditions.
Before purchasing, you can ask the sales team to confirm the warranty terms for your selected equipment.
What is covered by warranty service?
Warranty service generally applies to faults caused by manufacturing defects within the warranty period and when the equipment has been used according to the instructions.
Damage caused by misuse, mechanical impact, moisture exposure, unauthorised repair, incorrect charging or violation of operating rules may not be treated as a warranty case.
Where is equipment repair performed?
Repair is handled through the LASERWAR service process. The exact procedure, service location, shipping steps and timing depend on the case, customer location and current service terms.
Technical support will provide instructions after initial diagnostics.
Who should I contact if equipment stops working?
If you notice a fault, contact LASERWAR technical support or your sales manager. The specialist will help with initial diagnostics and advise whether the issue can be solved remotely or whether the equipment needs service.
Can I get help with first setup?
Yes. If you have difficulty with the first setup, contact technical support. Specialists can help you check the equipment, understand basic parameters and prepare for your first game.
Can I order spare parts?
Yes. Separate parts and consumables may be available for LASERWAR equipment. The list depends on the model, generation and stock availability. Please confirm the options with sales or technical support.
How can I extend the service life of the equipment?
To keep equipment working longer:
follow the charging rules;
avoid strong impacts and drops;
store equipment in a dry place;
transport equipment in protective packaging;
do not open electronic components unless instructed by support;
check fasteners, wires and connectors regularly;
use the equipment only for its intended purpose.
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