LASERWAR EQUIPMENT HELP
Service &
support.
Get help with setup, troubleshooting, spare parts and repairs. Tell us which equipment you use and what you need to do.
Equipment questions: clients@laserwar.com
FIND THE RIGHT NEXT STEP
What do you need help with?
A device isn’t working
A charging, sensor, connection or other equipment issue? Prepare the details for the support team.
Get technical helpSetup & software
Find an application or configurator for setting up and managing your LASERWAR equipment.
Choose your softwareFirmware updates
Choose firmware for your device and hardware generation, then follow the installation information.
Browse firmwareWarranty & repairs
Check the current warranty terms and the information needed to make a service claim.
Read the warranty policyBEFORE YOU CONTACT US
A few details.
A clearer starting point.
You do not need to diagnose the fault yourself. Share what you can see and the team can guide the next step.
- Model & generation
- Name the device and its hardware generation. Include the serial number or a clear photo of its label.
- What happened
- Describe the symptoms, when they started and what you have already checked. Mention the app or firmware version if relevant.
- Photos or a short video
- Show the device, its indicators and the issue. Attach files to your email or include a link to the video.
- Order details for a warranty claim
- Include your order number and purchase information so the team can check the applicable terms.
FROM THE FIRST MESSAGE TO THE NEXT STEP
How a service request works.
Describe the issue
Email the equipment details and what happened. For a warranty claim, include the order number and serial number or photos.
Wait for instructions
The team can ask for more information and confirm the next step, including whether equipment needs to be returned.
Ship only when requested
Use the return instructions provided for your request and pack the equipment securely.
For equipment sold on laserwar.com, warranty and after-sales support are provided by ООО «ЛАЗЕРТАГ». Read the full warranty policy.
FOR U.S. VENUE OPERATORS
Plan for service before your first booking
For a U.S. venue buying through laserwar.com, ООО «ЛАЗЕРТАГ» provides warranty and after-sales support. Share your equipment list, ZIP code, time zone and busiest operating hours so the team can confirm the service arrangements for your order.
- Who to contact
- Email clients@laserwar.com for setup, compatibility, faults and parts. For a warranty claim, use the published claim procedure and include your order number, model, generation, serial number and fault description.
- What to confirm before you buy
- Ask for the applicable coverage and exclusions by model, the contact hours in your time zone and the recommended spare-parts list. Confirm parts availability, return freight and any replacement or loaner options in writing.
- Where repairs are handled
- Contact support before shipping. The team can advise which checks staff may perform and provide the return address and packing instructions if a device needs to be sent in. Confirm the return route and costs for your case.
If a sensor fails just before a session
- Take the affected set out of rotation and fit a charged, compatible spare.
- Check hit detection and the player assignment with the replacement before play resumes.
- Label the affected unit, record its serial number and send the symptoms to support.
INSTRUCTIONS YOU CAN USE
Guides, downloads & care.
A LITTLE MORE GUIDANCE
