Delivery, Import & International Orders

Send the kit list, quantity, destination country, postcode and opening date to your sales manager. Before payment, request the estimated ready-to-ship date, transit estimate, freight charge and agreed import responsibilities in writing. Once the equipment is ready, it is packed and handed to the agreed carrier. Tracking details are supplied when available.

Ask for separate estimates for order preparation and transit to your address. Carrier transit starts when the packed order is collected. Ask whether the estimate includes clearance and final delivery to your venue. Allow time for customs clearance, local delivery, unpacking and testing before scheduling the first paid session.

Yes. You can request an estimated readiness date before payment. For large or customised orders, it is best to confirm the expected timeline with the sales team in writing.

This may be possible depending on the order and logistics conditions. Please discuss pickup, courier collection or freight-forwarder requirements with the sales team before payment.

Ask the destination broker which documents are required for your exact models. Send the list to sales before payment so both sides can agree on the commercial invoice, packing list and any model-specific paperwork. Confirm the consignee details and who pays freight, brokerage, duties and local taxes.

When receiving the shipment, inspect the outer packaging, check the number of packages and look for visible damage.

If the package is damaged, record it with the carrier where possible, take photos and contact LASERWAR as soon as possible.

If you notice damaged packaging or equipment, keep the packaging, take clear photos and contact LASERWAR support or your sales manager. The team will advise the next steps and may ask for additional details for the carrier or service process.