Delivery, Import & International Orders

When the order is ready, the equipment is packed and handed over to the agreed delivery service or logistics partner. The customer receives shipment details and tracking information when available.

For international shipments, customs clearance, import duties and local taxes may depend on the destination country and are usually handled according to the selected delivery terms.

Delivery time depends on the destination country, shipping method, carrier, customs procedures and local delivery conditions.

For international orders, the sales team will advise the available shipping options and estimated transit time before shipment.

Yes. You can request an estimated readiness date before payment. For large or customised orders, it is best to confirm the expected timeline with the sales team in writing.

This may be possible depending on the order and logistics conditions. Please discuss pickup, courier collection or freight-forwarder requirements with the sales team before payment.

Commercial invoice, packing list and product documents are commonly required; exact requirements depend on destination country. Confirm the document package with sales before shipment.

When receiving the shipment, inspect the outer packaging, check the number of packages and look for visible damage.

If the package is damaged, record it with the carrier where possible, take photos and contact LASERWAR as soon as possible.

If you notice damaged packaging or equipment, keep the packaging, take clear photos and contact LASERWAR support or your sales manager. The team will advise the next steps and may ask for additional details for the carrier or service process.