Current contacts and и rules for contacting LASERWAR
Dear friends, every day our technical support services and managers receive hundreds of e-mails. It takes much time to process and sort all incoming emails, especially when the appeals are not quite correct.
Timely and competent responses – things that customers expect the most. So let us remind you of simple rules for contacting LASERWAR specialists by e-mail or via messenger.
- Subject of the letter
Don’t forget to specify the subject of the message while contacting the sales service, the head of the warranty department or other specialists. Don’t send the letter without the subject, such message will be lost.
If the subject of the conversation changes during the conversation, change the subject of the email.
An example of an e-mail subject: “Buying the game set More Drive”.
- The name of the sender and signature
These are required attributes of any email – whether it is messenger or e-mail. Especially when the conversation with the specialist only starts, this is the way you get acquainted. The signature must contain not only your first name, last name but also your e-mail address, contact telephone number, your Skype, WhatsApp, Viber.
- The content of the letter
Delays in sending orders, violation of repair deadlines, incorrect order configuration – these problems arise due to communication difficulties. If the client does not formulate his desire fully and correctly, managers get confused.
Please describe your requests and questions as accurately and in detail as possible in your letter.
On the web site in the “Support” section you can find application form for sending equipment for warranty repairs. This document will help you send e-mail faster. After adding this cheat sheet to the site, the number of cases when experts guessed the essence of the breakdown decreased.
When placing an order, specify the name of the equipment and components according to the online store (taking into account different versions, models, and colors).
Correspondence with a client can last more than one day. Use quotes from previous messages in new letters so that you don’t forget what was discussed.
An example of incorrect communication:
The subject of the letter: absent
The content of the letter: I want to purchase the equipment
To whom it was sent: manager@laserwar.com
Why you sending such letter is incorrect?
- The subject of the letter is absent, because of that your application can be lost
- It is not specified which specific equipment they plan to buy.
- There is no contact information with which the manager will contact the client and clarify the details.
Current phone numbers and email addresses are available on the website in the "Contacts" section.
Separately, the "Relevant" section was created on Instagram, where they also left phone numbers and an email.
We hope that our cooperation will become more convenient and clear in the future!
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