5 Minutes Before the Game Starts: What to Do If One Laser Tag Set Fails?

The guests have already completed the briefing, the teams are ready, and there are five minutes left before the start, but one set will not turn on or is working unstably.

For an administrator, this is a stressful situation. For the customer, it is a test of the club’s organizational quality. It is in moments like these that it becomes clear how prepared the business is for technical failures.

What should you do?

1. Do not repair the set in front of guests

Five minutes before the game is not the time to look for the cause of the fault, disassemble the equipment, or try restarting it several times. The administrator’s task is to quickly replace the set and start the game on time.

Faulty equipment should be marked and moved to a separate area so that it does not accidentally return to the working sets.

2. Use the “10+2” scheme

The 10+2 promotion is not just a marketing move. Two spare sets help avoid unnecessary stressful situations and arena downtime. Spare sets should be charged, configured, and integrated into the system on the same basis as the main ones. This way, replacement takes one or two minutes and has almost no impact on the schedule.

Why exactly two? One spare set covers a single malfunction. The second protects the club if another issue occurs at the same time or if an additional participant joins the game.

3. Check the reserve before every shift

A spare set that has been lying on a shelf for a month cannot be considered a real reserve. It may also have a discharged battery, a damaged cable, or incorrect settings.

Before the start of the working day, you need to check:

equipment power-on; charge level; connection to the game system; operation of sensors, sound, and indication; compliance of the settings with the current scenario.

4. Prepare a short procedure for the administrator

The action plan should be simple:

• Record the malfunction.
• Give the player a spare set.
• Check its connection to the game.
• Start the round according to schedule.
• After the game, send the faulty set for diagnostics and record the issue in the log.

The administrator should not have to make complex technical decisions under pressure from guests. The clearer the procedure, the lower the risk of pauses, conflicts, or mistakes.

5. Explain the situation calmly

There is no need to go into technical details with guests. It is enough to say:

“We’ll replace the equipment with a spare set now, and the game will start on schedule.”

A quick and confident response often makes a stronger impression on the customer than trying to prove that equipment never breaks down.

What does the club gain from the “10+2” scheme?

• games start on time;
• the schedule does not shift;
• staff act without panic;
• guests do not feel the consequences of the malfunction;
• the club does not lose revenue or reputation because of one set.

Can technical failures be completely eliminated? When using high-tech equipment, this is impossible. But you can make sure they remain an internal operational issue rather than becoming a problem for your guests.

Spare sets are not idle equipment. They are insurance for your schedule, revenue, and customer trust.

Learn more about the promotion terms: https://laserwar.com/business/promotions/promo-buy-10-laser-tag-play-sets-and-get-2-fo