LLC LASERWAR maintenance support

This warranty covers the laser tag equipment produced and delivered by LLC LASERWAR. The warranty period has been specified in the Product certificate.

If troubleshooting has not been successful, fill out the warranty claim form in a doc. format and send it to our email support@laserwar.com or help@laserwar.com.

Download warranty claim form in MS Word (.doc)

In your claim, state your fault details. Make sure that you leave your contact details: forename, middle name (if applicable) and surname, mobile number, full address (with postcode).

Please note that you must include a copy of the maintenance request in the package together with the equipment that you send!

You must acknowledge these simple rules when you buy laser tag equipment:

1. Within the whole warranty period, the customer is entitled to use the maintenance warranty to have their equipment repaired at LLC LASERWAR in Smolensk. The customer must cover delivery costs and pay for all the extra parts that are required for the equipment repair.
2. If the equipment fails out of a production defect within a week after it has been received by the customer, the producer will repair it free of charge. The producer will also cover the delivery costs.
3. Before you start using the equipment, read the instruction on our website – download the instruction. When you buy the laser tag set, remember to read the Product certificate, ensure there are no missing items in your package and that your blasters are in good working order: turn them on, fire, reload, etc. Should there be any production defect, you will be able to find it within a week of product use.
4. The producer guarantees that the laser tag playset is in good working order and conforms to all the set out technical and tactical parameters when properly used.
5. Should the equipment fail out of the customer’s fault (physical damage, improper use, such as using it in the rain, or in case of snow or humidity gets onto the circuit board), the customer will still have it repaired, although he will have to pay for any extra materials and cover the delivery costs.
6. The extra materials are not covered by the warranty include buttons, cables, micro switches, infrared diodes, accumulators. The warranty does not cover any physical damage done to the device.
7. Should you encounter any problems, contact our company specialists right away. Technical support department will help you to find the cause of the fault during a consultation on Skype, by phone or email. The technical support will advise you on troubleshooting or will find the cause of the fault and will ask you to fill out the warranty request form. Our company offers various educational guidance notes, materials and video that will aid a client in learning how to do basic repair and maintenance on one’s own. For example, twisted cable replacement (in case of its breakage), button replacement or other small faults take seconds to be sorted. If there is anything you are not sure about, consult our company specialists.

Most of the laser tag equipment is produced by outsourced manufacturers (Izhevsk Mechanical Plant, LLC Molot-Firearms, etc.). The warranty does not cover these blasters, except our unique models of the Destroyer, ERASER, AK-12LT range. Any physical damage done to the blasters scratches on the blasters coating that appears during usage are not covered by the warranty.

1. Any equipment covered by the warranty that we receive will not just be repaired, but also modernized: we will replace the cables and do its comprehensive examination whenever required. It will be done at an extra cost. Below, you will find the prices for the full modernization of laser tag equipment, which may even include an upgrade to the new circuit boards. The cost of modernization will typically make up 50% of the cost of the electronic components, so it will basically equal the production cost.

Our aim is to supply you with the equipment that will function non-stop even in harsh conditions.

• we respect our customers and aim to solve any issues that arise as soon we can; • we keep improving the construction of laser tag equipment; • upon request, we will send electronics repair diagrams, which have not been added either on the website or on the disc, due to the fact that this information is confidential.

The repair kit will be supplied free of charge. It will include a set of parts that will be required for maintenance. We are always happy to help to sort any technical problems or give advice on troubleshooting.

Become a certified service center

THE DEVELOPMENT CONCEPT OF OVERSEAS SERVICE CENTERS

LASERWAR Company is well known on the Russian and the near abroad markets as a reliable manufacturer of good laser tag equipment. Much of this reputation has been created by an honest and thought-out policy of guarantee and post-guarantee maintenance.

When there is a problem,  clients want it to be solved as fast as possible.The head office of the service center will handle any problem, but sending the equipment is a loss of time for our customers, and everyone knows: time is money.& nbsp; The solution to this situation was the organization of a service centers network in Russia and former Soviet republics.The user can now contact the nearest service center and receive full and quick service.

Today, there are more than 40 service centers in Russia and former Soviet republics that carry out warranty and post - warranty services of our equipment.

In cooperation with service centers, LASERWAR provides detailed information and technical support, supplies spare parts and consumables at preferential prices, and provides discounts on company products.

Thanks to the efforts of the developers and LASERWAR technicians our products meet all international quality requirements, and the company's pricing policy makes it highly competitive in the world market. The participation in international exhibitions contributes to an increased interest in our laser tag equipment and the emergence of new clubs far beyond Russia's borders.

This situation raises the question of effective and timely technical support for our remote clients.The practice shows many Russian service centers are established directly in the clubs.They use our equipment and provide a prompt service for their equipment as well as for equipment of other clubs located in the region.

LASERWAR Company is open to cooperation and welcomes the establishment of such service services outside Russia.We are ready to provide all necessary information and technical support, equipment documentation, spare parts and consumables for equipment maintenance.

By becoming our certified representative, you have the following benefits:

1. A separate section on the company 's official site, indicating the address of your service center.
2. The ability to earn income from the retail and wholesale sales of our company 's products.
3. A dealership discount for all our equipment.
4. Spare parts at wholesale prices.
5. The possibility to obtain experimental samples of LASERWAR equipment.
6. Operational assistance laser tag equipment repair works.

Requirements for a LASERWAR company representative:

1. Experience in working with LASERWAR equipment
2. Knowledge of circuitry engineering and radio electronics
3. Desire to develop and promote laser tag
4. Follow the company pricing policy

To confirm your status as a service center, you must complete a form and send a scanned copy to support@laserwar.com

E - mail: help@laserwar.com

Download application form