How to Train an Instructor: The Experience of a Laser Tag Club Owner

One day after a game, children at a laser tag club sat down to rest right on the floor. The instructor had simply forgotten to bring out chairs and tables.

At first glance, it seemed like a small thing. But it is exactly these small things that shape players’ impressions.

After four employees, each of whom lasted only one or two weeks, Mikhail Vyaltsev, owner of the Gorny Kot laser tag club, decided to write down all the experience he had accumulated in a set of instructions.

In this new interview, we discuss:

How do you train employees at a laser tag club? Which mistakes should you prevent?

How do you make sure the boss is truly perceived as a boss?

Why should a good instructor look at the game through the player’s eyes? And why turn the post-game statistics announcement into a small ceremony?

Read it, save it, and use it in your work.